TravelX is a trading name of Hilal Biz LLC, registered in Uzbekistan on 14 November 2019. Registration number: 306861927. Tour operator licence: 623550. Registered address: 34 Buyuk Ipak Yo’li, Tashkent 100005, Uzbekistan. Contact: info@travelx.uz, +998 97 652 25 25.
The full price of the trip is payable at the time of booking. A booking is confirmed when we have received payment in full and sent you a written confirmation carrying your booking reference. Until that confirmation reaches you, no dates, vehicles, guides or rooms are held in your name.
Payment is taken on the page of a licensed payment provider. TravelX never sees, handles or stores your card details, and we will never ask you for them by email, WhatsApp or telephone.
| Notice before departure | Refund |
|---|---|
| More than 30 days | Full refund of everything you have paid, less any non-refundable third-party costs (see below) |
| 15–30 days | 80% of the total refunded |
| 7–14 days | 50% of the total refunded |
| Less than 7 days | No refund |
Third-party costs already committed and non-refundable — domestic flights, train tickets, permits — are deducted from any refund and shown to you itemised.
If we cancel a trip for any reason within our control, you get a full refund or an alternative date of your choosing. If a route must change because of weather, road closures, border conditions or safety, we will provide the nearest equivalent at no extra cost; where the replacement is materially cheaper, we refund the difference.
Exactly what is listed under "What's included" on the trip page and repeated in your written confirmation. Anything not listed there is not included. We do not add surcharges after confirmation.
Travel insurance is your responsibility and is a condition of travelling with us. For trekking and Pamir trips it must cover the maximum altitude on the itinerary and mountain evacuation. We can suggest providers but we do not sell insurance.
You are responsible for holding a valid passport and any visa required. We process the GBAO permit for Pamir trips where stated. If a permit or border crossing is refused for reasons outside our control, section 3 applies.
Trekking and high-altitude trips require you to tell us honestly about medical conditions at the time of booking. A guide may stop or reroute a trip on safety grounds; their decision is final.
Payments are taken by a PCI-DSS certified payment provider. TravelX never stores or sees your card details. Bank transfer is available on request for group bookings.
Tell your guide first — most things can be fixed on the spot. If not, write to info@travelx.uz within 30 days of the trip ending and we will respond within 14 days.
These terms are governed by the law of the Republic of Uzbekistan.